Our Journey
Building Products to Transforming Field Service
We began as product builders—creating AI-driven solutions, architecting mobile apps, and integrating complex enterprise systems. Partnering with ServiceMax honed our field service expertise, from building their mobile apps to guiding customers through real-world implementations. This hands-on experience allows us to streamline technician workflows, optimize operations, and elevate customer experiences.
Today, we apply that specialized knowledge across industries—crafting frictionless processes, harnessing real-time data, and delivering automation that drives speed, efficiency, and scalability. By blending our field service background with robust software development and business analysis, we create solutions that truly propel businesses forward.
Is Your Field Service Technology Ecosystem Truly Optimized?
Low User Adoption
Inefficient Field Service Scheduling
Manual Data Capture & Duplicate Entry
Reps and technicians skip updating records or find the interface cumbersome.
Manual scheduling or complex route planning for technicians leads to delays.
Paper forms and separate systems drain productivity and cause errors.
If any of these resonate, Infohedron Consulting can help you reclaim lost efficiency, boost morale, and ensure a seamless experience for everyone—from the sales floor to the service van.
Our Approach
The Blueprint for Success
01
Discovery & Assessment
We begin with a free consultation to learn about your current Salesforce environment (sales, service, field service) and uncover immediate challenges.
02
Quick-Win Implementation
We propose short, targeted projects to deliver immediate value. This could be cleaning up your data, refining your Field Service scheduling, or integrating a key third-party tool.
03
Ongoing Optimization & Support
Once the quick wins are in place, we shift to continuous improvement—monitoring performance, training new users, and scaling solutions as your business evolves.
WHY INFOHEDRON CONSULTING
01
All-in-One Field Service Expertise
Whether you need help with Sales Cloud, Service Cloud, or Field Service, our team has the know-how to connect the dots and streamline operations across departments.
03
Focus on ROI & Ease of Use
Our solutions aren’t just about fancy features; we aim for clear efficiency gains, happier employees, and higher customer satisfaction.
02
AI as a Practical Tool
We specialize in AI integrations (like document parsing or photo analysis for field techs) but only recommend them when they genuinely improve your bottom line.
04
Flexible Engagements
From short-term rescue projects to ongoing Admin-as-a-Service retainers, we adapt to your timeline, budget, and goals.
Our Services
1
Salesforce & Field Service Optimization
Refine workflows for sales reps and technicians, customize user experiences, and provide targeted training. Our goal is to create frictionless processes that drive adoption and efficiency.
2
Integration & Automation
Connect Salesforce to your existing systems, automate repetitive tasks, and incorporate AI for parsing emails or analyzing service photos—boosting productivity and data accuracy.
3
Admin-as-a-Service
Enjoy ongoing support for platform updates, security reviews, and new feature rollouts. We handle the heavy lifting so you can focus on growth.